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FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But there are some advantages of an account with us:
Fast checkout process
Easy overview of your order status and order history
Get updates on our new releases and special offers


2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

 

3. HOW SECURE IS MY ONLINE ORDER?

When you shop online with your credit card, all of your information is entered on an SSL secured website. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

 

4. ARE THERE EXCHANGE RATES?

All our transactions are settled in US dollars. If your credit card is denominated in a different currency, you will be charged the total amount of your order at the daily exchange rate on the day your card issuer processes the transaction.

 

5. HOW DO I SET MY SHIPPING ADDRESS?

Because our website and service are based in English, all information you enter must be entered in English, including punctuation. If certain letters in your address contain non-English letters, we recommend that you use similar English letters instead. For example, you can use the letter "?" change to "c".

 

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that your shipping address cannot be changed once the order has been processed or shipped. We ask you to change your delivery address to your home address instead of your holiday address, as we do not know how long the destination customs will hold the package.

 

7. HOW LONG DOES THE SHIPPING TAKE AND HOW CAN I TRACK MY PACKAGE?

The delivery time depends on the shipping method you have chosen. Once the order has been shipped, we will email you your tracking number and the tracking website. We are not responsible for delays caused by the customs authority in your country.

 

8. WHAT SHOULD I DO IF MY ORDER IS MISSING?

If anything is missing, please contact us immediately at Service@loxmall.com

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US DIRECTLY VIA EMAIL: Service@loxmall.com